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Privacy Policy

Introduction

Ourova, LLC ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal and business information when you use our services, including our website, consulting, coaching, workshops, and digital assets. By using our services, you agree to the collection and use of information in accordance with this policy.

 Information We Collect

We receive, collect, and store any information you enter on our website or provide to us in any other way. This includes:

  • Personal Information: Name, email address, password, communication history, payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profiles.

  • Technical Information: Internet protocol (IP) address, login details, computer and connection information, and purchase history.

  • Usage Data: Information related to your interactions with our website, such as page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

  • Transaction Information: When you conduct a transaction on our website, we collect personal information such as your name, address, and email address.

  • Business and Employee Information: During the course of our consulting and coaching services, we may collect business-related information, including but not limited to, employee personal information, salary details, and company financial information. This information is used strictly to complete our contracted agreements and provide the services you have engaged us for.

How We Use Your Information

We collect and use your personal, business, and non-personal information for the following purposes:

  • To provide and operate our services effectively.

  • To offer ongoing customer assistance and technical support.

  • To fulfill our contractual obligations, including the use of business and employee information for consulting and coaching purposes.

  • To contact you with service-related notices and promotional messages.

  • To create aggregated statistical data and other non-personal information that helps us improve our services.

  • To comply with applicable laws and regulations.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. The cookies we use include:

  • XSRF-TOKEN: Used for fraud detection of calls (Session, Essential).

  • hs: Security cookie for Hive (Session, Essential).

  • svSession: Session cookie for identification (6 months, Essential).

  • SSR-caching: Performance cookie for rendering (24 hours, Essential).

  • TS:* Cookies for attack detection (Session, Essential).

  • bSession: Used for system effectiveness measurement (24 hours, Essential).

  • fedops.logger.sessionId: Tracking session errors and issues (12 months, Essential).

  • _wixAB3|*: Cookie for site experiments (6 months, Essential).

  • server-session-bind: Cookie for API protection (Session, Essential).

  • client-session-bind: Cookie for API protection (Session, Essential).

 

The following links explain how to access cookie settings in various browsers:

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To opt out of being tracked by Google Analytics across all websites, visit this link:  http://tools.google.com/dlpage/gaoptout.

Data Storage and Security

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and general applications. They store your data on secure servers behind a firewall.

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All direct payment gateways offered by Wix.com and used by Ourova, LLC adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which ensures the secure handling of credit card information by our store and its service providers.

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Communication and Marketing

We may communicate with you via newsletters, marketing materials, and updates about our company. Current contacts are automatically enrolled but can opt out at any time. New connections can sign up for our newsletter on the website or follow us on social media, with the option to unsubscribe at any time.

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We may also contact you to notify you about your account, troubleshoot issues, resolve disputes, collect fees or monies owed, poll your opinions through surveys or questionnaires, or enforce our User Agreement. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

Data Retention

We retain your personal and business data for as long as necessary to provide you with our services, fulfill our contractual obligations, comply with legal requirements, resolve disputes, and enforce our policies. If you wish to have your personal or business data deleted, you may contact us at any time, and we will delete your information in accordance with applicable laws.

Your Rights

If you no longer wish for us to process your data, or if you want to access, correct, or delete any personal or business information we hold about you, please contact us at info@ourova.com or send mail to 910 Horne Pl Oceanside, CA 92054. We will respond to your request in accordance with applicable laws.

Third-Party Services

We may use third-party tools, platforms, or services as part of our strategic approach. While we strive to ensure these services are beneficial, we are not liable for their performance. We encourage regular consultation to ensure these services are functioning properly for your organization. Ongoing monitoring and maintenance services are available

Changes to This Privacy Policy

Ourova, LLC reserves the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

Contact Information

If you have any questions or concerns about this Privacy Policy or your personal or business data, please contact:

Krystin Moody

Ourova, LLC

Email: info@ourova.com

Phone: 303-667-7505

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