Terms & Conditions
Introduction
Welcome to Ourova, LLC ("Ourova," "we," "our," or "us"). These Terms and Conditions govern your use of our services, including consulting, coaching, workshops, retreats, and digital assets. By engaging with Ourova, you agree to comply with and be bound by these Terms and Conditions.
Business Information
Ourova, LLC is a limited liability company located in Oceanside, California, United States. We specialize in providing consulting, coaching, workshops, retreats, and digital assets designed to help businesses and individuals achieve their goals.
Services Provided
Ourova offers a range of services, including:
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Consulting: Strategic advice and solutions tailored to your business needs.
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Coaching: Personalized coaching sessions to help individuals achieve personal and professional growth.
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Workshops and Retreats: Customized training and development programs, both in-person and virtual.
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Digital Assets: Custom-designed dashboards and other digital tools to enhance business performance.
Payment Terms
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Consulting Services: A 50% deposit of the total fee is due upfront before services begin, with the remaining 50% due within 30 days of engagement completion. We accept major credit cards, Venmo, and Zelle. Payment terms can be flexible if mutually agreed upon in writing.
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Coaching Services: Payment is due prior to the first session. Clients may choose to pay upfront for the month, the entire package, or per session. Sessions will not proceed without payment. No refunds are available for coaching services.
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Pricing: Pricing for services is outlined in our pricing brochure and may be subject to change. Both parties must agree to the terms as presented in the proposal prior to the engagement.
Cancellation Policy
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Consulting Services: You may cancel consulting services before signing the proposal without penalty. Cancellations after the 50% deposit has been made will result in the forfeiture of the deposit.
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Coaching Services: Coaching sessions may be canceled without penalty up to 24 hours before the scheduled session, and a full refund will be issued. Cancellations within 24 hours will result in the fee being applied to a future session or forfeited.
Confidentiality
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Coaching Services: We adhere to the ICF Code of Ethics and maintain the highest levels of confidentiality. All personal information shared during coaching sessions will be kept strictly confidential, in compliance with applicable data protection laws.
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Consulting Services: All proprietary training materials and intellectual property created by Ourova are the exclusive property of Ourova and may not be resold or shared outside of the contracted organization without written permission. Partners and clients are prohibited from sharing proprietary information or intellectual property without prior consultation and written consent from Ourova ownership.
Intellectual Property
All content, materials, and tools provided by Ourova as part of our services are the intellectual property of Ourova, LLC. These materials may only be used for their intended purpose as part of the contracted services and may not be reproduced, distributed, or shared for profit without express written consent from Ourova. Coaching collateral is for personal use only and is not to be shared for profit.
Limitation of Liability
Ourova, LLC will not be held liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services. Our liability to you for any claims arising from your use of our services is limited to the amount you have paid to us for the services in question. This limitation of liability applies to the fullest extent permitted by applicable law.
Governing Law
These Terms and Conditions are governed by the laws of the State of California, United States. Any disputes arising from these Terms and Conditions or your use of our services will be subject to the exclusive jurisdiction of the courts located in California.
Amendments
Ourova, LLC reserves the right to amend these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review these Terms and Conditions regularly to stay informed of any updates. Continued use of our services after any changes constitute your acceptance of the revised terms.
Third-Party Services
As part of our consulting services, Ourova may recommend or integrate third-party tools, platforms, or services. While we strive to ensure these services are beneficial, we are not liable for their performance. Regular consultation is recommended to ensure these services are functioning properly. Ongoing monitoring and maintenance services are available through our paid monthly maintenance packages.
Contact Information
For any questions regarding these Terms and Conditions, or if you need further information, please contact us at:
Ourova, LLC
910 Horne Pl
Oceanside, CA, United States
Email: info@ourova.com
Phone: 303-667-7505